FAQs
General
Are your plants environmentally friendly?
As a company, we are committed to minimising our environmental impact, both in the products we offer and our operational practices. Discover more about our sustainability initiatives on our dedicated page.
Can your artificial plants be placed outdoors?
At TreeLocate Foliages, we have developed UVSilx, our patented brand of artificial plants engineered specifically for outdoor use. Designed to endure harsh weather conditions such as heat, humidity, and wind, UVSilx plants feature colourfast foliage that remains vibrant even under prolonged direct sunlight.
Please note that our non-UVSilx plants are not suitable for outdoor placement, as they may fade or become damaged over time.
Can I customise the size and shape of the plants/trees?
If you can’t find exactly what you’re looking for through our online shop, check out our bespoke service. Our team of experts will work closely with you to bring your vision to life, no matter how complex or unique.
Product care
How do I clean my artificial plants?
Maintenance of your artificial plants couldn’t be any easier! Just use a damp microfiber cloth to wipe down each leaf whenever you notice dust buildup. It's that simple.
How do I prevent my artificial plants from fading?
Can I trim or reshape my artificial plants?
While we certainly don’t recommend trimming your artificial plants (they won’t grow back!) you can shape them to your heart's content. To achieve a lush, bushy appearance, bend the leaves by the stem to open up the plant. Feel free to adjust and reshape as much as you like until you find the perfect look.
Warranty & Accreditation
Do your products come with warranty?
Yes, all our products come with a warranty, with the duration varying by product type.
Our standard range comes with a 2-year warranty. For UVSilx, we provide a 2-year warranty against colour fading. FireSilx is backed by a lifetime warranty on its fire-retardant properties.
Are your products certified for fire safety?
All inherently fire-retardant products in our online shop are marked with a flame symbol, signifying they are part of our patented FireSilx brand. Every FireSilx item comes with the necessary certificates and a lifetime warranty. If you need additional testing or a specific type of certificate, contact us, and we'll assist you promptly.
General
Are your plants environmentally friendly?
As a company, we are committed to minimising our environmental impact, both in the products we offer and our operational practices. Discover more about our sustainability initiatives on our dedicated page.
Can your artificial plants be placed outdoors?
At TreeLocate Foliages, we have developed UVSilx, our patented brand of artificial plants engineered specifically for outdoor use. Designed to endure harsh weather conditions such as heat, humidity, and wind, UVSilx plants feature colourfast foliage that remains vibrant even under prolonged direct sunlight.
Please note that our non-UVSilx plants are not suitable for outdoor placement, as they may fade or become damaged over time.
Can I customise the size and shape of the plants/trees?
If you can’t find exactly what you’re looking for through our online shop, check out our bespoke service. Our team of experts will work closely with you to bring your vision to life, no matter how complex or unique.
Product care
How do I clean my artificial plants?
Maintenance of your artificial plants couldn’t be any easier! Just use a damp microfiber cloth to wipe down each leaf whenever you notice dust buildup. It's that simple.
How do I prevent my artificial plants from fading?
Can I trim or reshape my artificial plants?
While we certainly don’t recommend trimming your artificial plants (they won’t grow back!) you can shape them to your heart's content. To achieve a lush, bushy appearance, bend the leaves by the stem to open up the plant. Feel free to adjust and reshape as much as you like until you find the perfect look.
Warranty & Accreditation
Do your products come with warranty?
Yes, all our products come with a warranty, with the duration varying by product type.
Our standard range comes with a 2-year warranty. For UVSilx, we provide a 2-year warranty against colour fading. FireSilx is backed by a lifetime warranty on its fire-retardant properties.
Are your products certified for fire safety?
All inherently fire-retardant products in our online shop are marked with a flame symbol, signifying they are part of our patented FireSilx brand. Every FireSilx item comes with the necessary certificates and a lifetime warranty. If you need additional testing or a specific type of certificate, contact us, and we'll assist you promptly.
